Refund & Cancellation Policy
Free diagnosis
The automated diagnosis is free — there’s nothing to refund or cancel.
Paid reports — one re-do, not a refund
Paid reports are researched and written by hand, so there are no refunds. Instead, you get a re-do: if the report misses, reply to your delivery email and tell me what missed, and I’ll take one more pass to re-aim it — one re-do, on me. Because each report is built by hand for you specifically, there’s nothing to “cancel” once it’s delivered; the re-do is your protection instead.
Weekly plans
The optional weekly plan ($5/week) is a subscription you can cancel anytime from your account or the billing portal — you keep access through the period you’ve already paid for, and you’re not charged again after you cancel.
How a re-do or cancellation is handled
Payments are processed by Dodo Payments, our merchant of record. A re-do is handled directly by me — reply to your delivery email. If a refund is ever issued in an exceptional case, or a subscription is cancelled, that happens through Dodo Payments to your original payment method and typically appears within 5–10 business days, depending on your bank.
Contact
Reply to your receipt or delivery email, or reach us at support@newma.pro.